Trust, vision, lack of egos, care-for-craft, respect for detail, and process were catalysts in a win/win/win project for the developer, the tenant, and Ingenuity’s team.
Keys to the success of this project were:
- Fengate’s trust in us to act as their on-the-ground ambassadors
- Pearce McCluskey’s comfort that we would respect their details and their consideration of our feedback
- Tom Hughes’ clear vision and willingness to evolve, sometimes standing in a shell of a building, imagining the shape of ductwork
Background
EarthFresh is a Canadian produce company that supplies the retail and food service industries with premium fresh potatoes, carrots, and onions. But potatoes are the big one. In addition to the spuds they grow, EarthFresh brings in potatoes from 38 states and 8 provinces — all over North America — and processes and distributes them from just outside Toronto.
They’d outgrown their old home and were planning an expansion to consolidate their operations in a new, customized facility. The idea was to build a dual-purpose warehouse and corporate HQ.
The facility would need to accommodate sophisticated packing and distribution requirements, offices for a sales team and management, and a few (major) culture-related twists.
In considering how to build “where” they would work, EarthFresh wasn’t going to miss the chance to think about “how” they would work.
Tom’s Vision
Tom Hughes, the entrepreneur who owns EarthFresh, grew up in a farm family. Maybe that’s what gave him the blend of patience to take the long view and hands-on interest in the details; he was with us every step of the way.
The project vision outlined by EarthFresh’s dynamic owner would include an open concept sales team area at the heart of the office surrounded by management offices and boardrooms.
Glass windows throughout would allow light to pass through the entire space, reinforcing a team sensibility. Transparency was built in.
Other manifestations of the brand designed to impact happiness/SQ FT. include a gym, complete kitchen, and patio areas for monthly team lunches.
Tom secured the right to plant in the adjacent field and then planted a small vegetable garden (no potatoes!) surrounded by thousands of sunflowers. As you’ll see in the video above, they make for a sunny perspective.
Fengate’s vision
Beyond Tom’s vision and flexibility in seeing the project come to life, the space Fengate gave us to do our best work was a critical factor in the project’s triumph.
Their priority was client satisfaction, which doesn’t mean that cost wasn’t a building constraint (it always is) — it means it wasn’t the only up-front consideration, which in turn means we were able to work with our preferred trade partners — people with a focus on craft.
Eschewing conventional low-bid impediments, we could recommend our first choice in materials and approaches.
Trades with unimpeachable integrity and better quality materials are investments, not costs — they make clients/occupants/people(/potatoes) happy in the short term but are amortized through lowered maintenance costs over the long haul. In short, we were put in a position to make sustainable decisions.
We didn’t take the responsibility lightly.
Acting Ambassadors
We have fond memories of standing in the dirt under the recently erected steel structure in what would be the future office area, trying to help Tom imagine how the finished space would look. We marked dimensions with spray paint and held cardboard up to denote potential wall and window locations while Tom bounced ideas off us.
Tom wanted an industrial look for the office area. We walked him through an open ceiling concept (to expose the steel structure, ductwork, electrical wiring, etc.). We presented different materials and construction methods (flooring, frames, spiral ductwork, etc.) while incorporating some of his ideas, like the use of barn board.
It’s amazing how you can convey complex concepts with enough hand-gesturing. Add in a bit of vision, trust, and craft, and you get a long-term home for your cutting-edge equipment, a workspace that reflects your values and reinforces your culture, and a view that makes it feel like home.
A solid return on productivity, happiness, and culture/SQ FT.
